Accessibility statement

As a non-profit, registered association and recognised provider of independent youth welfare services, the Rhineland Regional Association of the German Youth Hostel Association (DJH) is particularly committed to making its services accessible to everyone. We therefore endeavour to make our websites and mobile applications accessible in accordance with the provisions of the Accessibility Enhancement Act (BFSG) and Directive (EU) 2019/882. They should be designed in such a way that the provisions are implemented as effectively as possible. The specific technical requirements are set out in the statutory instrument pursuant to Section 3 (2) BFSG, in particular on the basis of standard EN 301 549.

The service portal of the DJH Rhineland Regional Association offers teachers the opportunity to access information about their booked school trip and obtain supporting materials in a secure login area. The website is aimed at teachers who have booked school trips to youth hostels in the Rhineland. No offers or products are presented for booking. Nevertheless, we strive to make the service portal as accessible as possible and are working on its continuous implementation.

scope

This accessibility statement applies to the following website:

• youthhostel.de/rheinland (last update: 27 June 2025)

Responsible for the content of the web pages

Responsible for the content of the above-mentioned websites:

DJH Rhineland Regional Association

1a Düsseldorf Street

40545 Düsseldorf

Tel. +49 (0) 211 3026 3026

Fax +49 (0) 211 3026 3027

mail     service@djh-rheinland.de

Consumer information pursuant to Article 246 EGBGB

You can find essential consumer information about the website, the services offered and their use in our General Terms and Conditions as well as the Privacy policy . These contain information on the following in particular:

• provider identification
• Conclusion of contract and contract term
• payment terms
• Right of withdrawal and withdrawal period
• Technical requirements

Status of compliance with requirements

We are aware that our websites are not fully accessible or barrier-free. We are working hard to change this. The above-mentioned websites have not yet been checked by an external testing agency, but have been self-checked for compliance with the requirements. We would first like to convert any non-accessible content that we are aware of. An external review will then be carried out in the near future.

The following content is not compatible with the requirements:

• The contrast requirements for texts and colours are not consistently met. We have already defined new colours and will implement them in the near future to increase the contrast.
• Link texts, images, graphics, illustrations and graphical control elements do not always have clear alternative texts.
• The programmable heading hierarchy deviates in part from the content structure.
• Form fields are not consistently labelled clearly.
• Controls are not consistently labelled clearly.
• When navigating using the keyboard, the focus is not always clear. In some places, the keyboard focus does not follow the logical order and sometimes remains in the background when overlapping elements such as modals are opened. We are in the process of implementing the correct behaviour.
• Incomplete entries in input fields lack individual and clearly traceable error handling.
• Not all documents (PDF, Word, Excel and others) are accessible.
• Abbreviations and unclear terms are not explained sufficiently.
• The videos used do not have subtitles.
• Machine readability through assistive technologies: Not all (operating) elements are readable by assistive technologies (such as screen readers). We are currently reviewing this content and making technical adjustments.
• Some areas can no longer be operated using the keyboard. We are in the process of making technical adjustments to these areas to ensure keyboard operability.

Barriers due to unreasonable economic viability:

Some barriers on our websites cannot be removed at short notice for reasons of economic feasibility, as they require considerable financial and/or human resources. We continuously review our websites for possible improvements, but for personnel reasons we cannot remove all barriers immediately. This applies, for example, to older content that was created before the current accessibility guidelines came into force. Retrofitting this content would involve disproportionately high costs. We will adapt this content as soon as possible and once all other barriers have been removed. However, new content will be created in accordance with the current requirements.

Provide feedback, report barriers and contact details

Have you noticed any barriers on our websites? Please feel free to contact us and let us know where we can improve. Please specify on which page and with which function you encountered barriers. To do this, simply copy the link from your browser's address bar. You can reach us in the following ways:

Email: service@djh-rheinland.de

Telephone: +49 (0) 211 3026 3026

Postal address:

DJH Rhineland Regional Association

1a Düsseldorf Street

40545 Düsseldorf

If you do not receive a response to your report, you can contact the relevant market surveillance authority in North Rhine-Westphalia or the federal market surveillance authority. They will help you to assert your rights. You can contact them as follows:

Market Surveillance Authority of the State of North Rhine-Westphalia

Email: ueberwachungsstelle-nrw@it.nrw.de
Telephone: Hotline +49 (0) 211 9449 12 13 (Monday to Friday from 10:00 a.m. to 12:00 p.m.)

Nationwide market surveillance authority

Market Surveillance Centre of the Federal States for the Accessibility of Products and Services (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Phone: 0391 56 76 97 0
Email: kontakt@mlbf-barrierefrei.de

 

Preparation of the accessibility statement

This declaration was created on 8 December 2025. The declaration was last updated on 11 February 2026.

This accessibility statement has been prepared with the utmost care and is regularly updated to meet current requirements and standards. Nevertheless, errors cannot be completely ruled out. If you find any errors in this statement, please send us a brief report using the Report Barriers functionality as described in this document.